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Implementation of high reliability principles in healthcare delivery is recognized as an effective strategy for reducing harm to patients and healthcare workers. With the coronavirus disease 2019 (COVID-19) pandemic upon us, our emergency departments (EDs) are facing an unprecedented safety threat. In this article, we discus how a high reliability ED functions during a pandemic, and the most important strategies for keeping ourselves and our patients safe.
Jennifer Thull-Freedman - jennifer.thull-freedman@ahs.ca
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