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Going to the COVID-19 Gemba: Using observation and high reliability strategies to achieve safety in a time of crisis

ACH-JT-High Reliability Principles

Alberta Children's Hospital (Peds ED)

Implementation of high reliability principles in healthcare delivery is recognized as an effective strategy for reducing harm to patients and healthcare workers. With the coronavirus disease 2019 (COVID-19) pandemic upon us, our emergency departments (EDs) are facing an unprecedented safety threat. In this article,   we discus how a high reliability ED functions during a pandemic, and the most important strategies for keeping ourselves and our patients safe.

Jennifer Thull-Freedman -

Project Complete

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